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Salesforce Certified Administrator Sample Questions (Q230-Q235):

NEW QUESTION # 230
Which three items are available in the mobile navigation menu?
Choose 3 answers

  • A. Lightning Home Page
  • B. Dashboards
  • C. Chatter
  • D. Lightning App Pages
  • E. Utility Bar

Answer: B,C,D

Explanation:
Explanation
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu.
The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5


NEW QUESTION # 231
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?

  • A. Add a delegated approver for the next approver in the process.
  • B. Review the page layout to ensure, the fields updated in the process are visible
  • C. Update the field level security to view on fields that are updated in the process.
  • D. Check if the user in the next approver is inactive or missing

Answer: D

Explanation:
Explanation
One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5


NEW QUESTION # 232
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?

  • A. Lookup relationship
  • B. Junction object
  • C. Parent campaign field
  • D. Master-detail relationship

Answer: C

Explanation:
Explanation
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookuprelationship, and master-detail relationship are not features related to Campaign object or hierarchy.
References:https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5


NEW QUESTION # 233
Thesupport manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?

  • A. Assignment Rules
  • B. Auto-Response Rules
  • C. Email Alerts
  • D. Knowledge Articles

Answer: D

Explanation:
Explanation
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledgearticles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments.
References:https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5


NEW QUESTION # 234
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.
Which two options should be added to the Lightning record pages to achieve this?
Choose 2 answers

  • A. Highlight Panel
  • B. Custom Component
  • C. Component Visibility Filter
  • D. Rich Text Area
  • E. Action and Recommendations

Answer: B,C

Explanation:
Explanation
Two options that should be added to Lightning record pages to make sales reps aware when they are speaking with high-profile customers are:
Custom Component, which can display a custom message or icon on the record page based on certain criteria such as account rating or industry. For example, an administrator can create a custom Lightning Web Component that shows a star icon on account record pages if account rating is Hot or Warm.
Component Visibility Filter, which can control when a component is visible on a record page based on field values of that record. For example, an administrator can add a component visibility filter to an existing component such as Path or Highlights Panel that makes it visible only if account rating is Hot or Warm. Highlight Panel, Action and Recommendations, and Rich Text Area are not options that can be used to make sales reps aware when they are speaking with high-profile customers. References:
https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.create_components
https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm&type=5


NEW QUESTION # 235
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